Delete your kilowatts.io account

Last updated: 26 October 2026

In the app

Open kilowatts.io, go to Settings → Delete account, and confirm.

Without the app

Email privacy@kilowatts.io from the address you signed in with, with the subject "Delete my account". We will reply to confirm it's you, then delete your account.

What gets deleted

Within 30 days we delete your account, email address, sign-in details, device identifiers, push tokens and anything else stored with your account.

What we keep

Records of payments, for as long as UK tax law requires (currently six years). These are kept separately and not used for anything else.
Anonymous crash reports and service logs for up to 90 days.

Subscriptions

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it first in your phone's subscription settings:

iPhone: Settings → your name → Subscriptions
Android: Google Play → profile icon → Payments & subscriptions → Subscriptions

Web subscriptions bought on kilowatts.io are cancelled when your account is deleted.